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Welcome to Frequently Asked Questions

We have answers to most questions. If not, please contact our customer service.

First time using? Recommended reading: 《How It Works》

  • FAQ Guide For New Users

    • FAQ Guide for New Users

  • Shopping Operation Guide

    • Shopping Operation Guide

  • About system operation

    • 1、Book a Parcels
    • 2、Parcels Transshipment
    • 3、Value added services
    • 4、 Return operation

  • About customs clearance

    • Customs clearance tariff related questions

  • Prohibited Goods

    • Prohibited Goods

  • Insurance and claims

    • Insurance and claims related questions
    • Insurance and Claims Rules

  • Chargeable Rules

    • Freight charging rules

  • Offline payment method

    • Bank remittance instructions
    • PayPal payment and international credit card payment
    • MOBILE MONEY PAYENT IN ZAMBIA
    • Wechat Paymen
    • Alipay Payment

  • value-added services

    • Value Added Service Instructions
    • Reinforced packaging of fragile

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Logistics Service

  • Parcel Forwarding
  • One-Stop Sea Freight
  • One-Stop Air Freight
  • Overseas Warehousing
  • E-commerce Logistics
  • Online Shopping

Help

  • How it works
  • Air & Sea
  • T&C
  • Claims Policy
  • FAQ

About Us

  • Company profile
  • Contact us
  • News
  • Overseas Branches

Links

  • Online Shopping
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  • Tmall
  • 1688

Follow

  • Head Office: 广州市越秀区下塘西路121号
  • Service: 00862083638951 / 008618602074555
  • E-mail: service@fycargo.com
  • Complaint & Supervision: complaints@fycargo.com
  • WhatsApp: 008618826097676
  • QQ: 984678612
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